Frequently asked questions
Since all items are made to order, it is possible your prefered colour and size is not available for fitting. However, If you are not sure about the right sizing, Dress Cozy can help you to find the right colour and size for you.
If you need assistance, please add a note on your purchase requesting support and we will contact you.
Most of our items are oversized, so depending on how fit you prefer your look, you may choose between a smaller size for a tighter fit or larger size for a looser fit.
Please refer to sizing guide to find your appropriate size.
Definitely! Dress Cozy is an inclusive brand, so if you want a Dress Cozy outfit in a different colour or size, let us know.
We can produce a specific garment that fits your needs. To request a custom order, please select the custom option for colour or size. Add a note with your customization instructions while placing your order. We will contact you to discuss your customization needs.
RETURN POLICY
You have 30 days after your order is shipped to request an exchange or return for store credit.
Refunds and exchanges are only applicable on defect products. Since all garments are produced once an order is placed, it is not possible to return or exchange products because client wants to change colour or size.
If you are unsure about the appropriate colour or size, you can contact our team for support when you purchase your item.
Returns and exchanges can be requested via our returns portal.
Once we have processed your request, you will receive the return shipping label in your e-mail.
For our full return policy, please visit the dedicated Returns & Exchanges page.
Conditions
Any item on sale is final are not eligible for a return or exchange; once it's yours, it's yours.
Custom products such as pre-orders, special orders or personalized items are also not eligible for returns or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and on its original packaging. You will also need the order confirmation number to request the return.
Delivery time is 21 days once the order is placed.
Your item is made exclusively for you, so this time includes processing, production, and shipment.
For purchases over $120, we offer free delivery.
Our garments are entirely produced in Canada. From design to production, every step follow sustainable practices. Our items are made by hand, by female artisans.